Troubleshooting X Series Amplifiers

Troubleshooting VSSL amps is pretty universal so all of these steps can be used for all VSSL models. Includes A series amps. 

VSSL App Not Showing Devices/Devices Not Visible in AirPlay/Google Cast

• First, look at the front of the amp and look at the zone lights. If there are any major internet issues such as, no internet or a bad Ethernet cable, the zone lights will show a solid red light to indicate that it is not getting an Internet signal. If there is a solid red light on zone 1, reboot the amp and verify that the red light stays on zone 1. If you reboot the amp then a different zone shows a red light or it goes away, that could be an indicator of a bad Ethernet cable.
  • If you see solid red lights on all zones, it is suggested to verify that the switch or router is indeed sending a signal to the VSSL.
  • For the A.1x, the unit will show a solid green light if it is not receiving internet.
  • The A.1x can be set up with WiFi so verify that your WiFi is working and that the VSSL is connected. This can be seen within your router's app or IP address login. Look at your network devices to verify that the VSSL is connected. VSSL Mac addresses will always start with CC909 for identification.
• If you are not seeing any indicator lights on the amp and cannot see your device in the VSSL app or casting menu, that is an indicator that your network needs to be configured. A lot of routers are not configured for Multicast out of the box so this is always suggested to be done before installation. Use this article to see what setting may need to be adjusted on your network. https://vssl-help.zendesk.com/hc/en-us/articles/25963900678299-Network-Settings-Suggested-Topology 

VSSL Amp Showing a Solid Red Light On All Zones (A.3x/A.6x) 

• If you are seeing these solid red lights on your unit and you cannot see your devices in the VSSL app or casting menus, that would indicate that the VSSL is not receiving an Internet signal. Test and verify that the Ethernet cable is in good working condition and confirm the router and/or network switch are working. You can also verify that the link lights on the VSSL Ethernet port are showing signs of activity. 

A.1x Showing A Solid Green Light

• This would indicate the A.1x is not connected to a network. This would be for A.1x units connected with an Ethernet cable. Follow the troubleshooting in the section above (VSSL Amp Showing a Solid Red Light)

No Audio From Analog Input Source or Optical Input 

• Make sure the cable is seated fully into the input then open the VSSL app and tap on the Input Cable icon to the right of the zone. That is the input selector. Make sure the correct input is assigned to the zone you want and verify that the TV Audio Output settings are set to the correct format. For Optical, the output setting will need to be PCM, Digital, or Optical. 

  • The A.1x does not have an input selector but will output whatever input is in use. If you have a TV connected to the optical input, it will automatically use that input. 

  Streams Keep Disconnecting When Using AirPlay or Google Cast

• This is almost always due to networks being misconfigured. Start by looking at this article and making the suggested changes based on your router brand. If you do not see your router brand, look to the General Router Settings section https://vssl-help.zendesk.com/hc/en-us/articles/25963900678299-Network-Settings-Suggested-Topology
  • Once the changes have been made, reboot your VSSL device to ensure it recognizes those changes. In some situations, a factory reset may be needed.