Understanding Zone Lights & How to Troubleshoot

Device Status 

There are multiple ways to verify that your device has been set up and is functioning as intended. One of the easiest methods is to look at the Zone indicator light. Depending on which model you have, there will be 1,3, or 6 Zone lights. These will tell us a lot about what is happening on the device. 

   

The Zone lights have a few different colors that indicate certain things. 

• All Zones Blinking Red - This is the boot up phase for VSSL devices. All models will show blinking red lights during the boot up phase. 
  • If any zones do not move past the boot up phase, try rebooting then if that doesn't work, try factory resetting the device (Holding down the Reset button for 10 seconds). If the issue persists, contact Tech Support.
  • If you see any other color on any zone during this phase, contact Tech Support. 
  • If you do not see any lights at all, contact Tech Support. 

                                 

• Blinking White - If any zone is blinking white, this means that zone is ready to be set up. Once, the boot up phase has been completed, all zones will blink white until they have been set up.
  • If any zone does not start blinking white and is still blinking red or any other color, reboot the device. If that does not resolve the issue, contact Tech Support.
  • If you complete the set up and the light does not stop blinking white, you may need to complete the Google Home set up, if you have not already. Sometimes, AirPlay is not as stable and will need the Google Home set up create a stronger, more stable connection to the network. If this does not resolve the blinking white light, contact Tech Support. 

                                 

• No Lights - After completing the set up, all zone lights should be off. They will only turn on again if the unit has been rebooted or if a zone is in use. 
  • If you see any lights at this point, you can reboot your device to see if that resolves any intermittent issues. If the issue persists, contact Tech Support.         

• Solid White - This light indicates that a zone is currently being used.

                                                                             Playing on Zone 1

                                 

                                                                     Playing on Zones 1,2,3, and 6

                                 

                                                                             Playing on all zones 

                                 

• Solid Green (A.1x only - Hardwired Connection) - This light indicates that your A.1x unit is not connected to a network. The A.1x is the only unit that can utilize either a hardwired connection or a wireless connection. If your unit is hardwired and the green light is showing, start by:
  • troubleshooting the Ethernet cable first. That cable may be faulty or is not fully seated in the port. 
  • If the cable seems to be working just fine, make sure the Router is powered on and functioning. 
  • If the VSSL unit is connected to a switch, make sure the switch is powered on and functioning. 
  • If all troubleshooting has been completed and the green light is still on, contact Tech Support. 

• Multicolor (A.1x only) - Multicolor lights indicate that the A.1x is receiving a firmware update. This should only take a few minutes. If the update continues for more than 5 minutes, perform a factory reset by holding down the reset button for 10 seconds. 

• Solid Red (A.3x/A.6x only) - This light indicates the VSSL unit is not connected to a network. All zone lights will be red if there is no internet connection. Refer to Solid Green (A.1x only) for troubleshooting. A solid red light on a single zone could also mean the zone did not Initialize properly, a reboot would be required to troubleshoot. 

   

• Left to Right Red Light Sequence (A.3x/A.6x only) - These lights indicate that the unit is receiving a firmware update. This should only take a few minutes. If the update continues for longer than 5 mins, perform a factory reset by holding down the reset button for 10 seconds.