VSSL FAQs

• VSSL App Cannot Find Zone(s) 

1.  Make sure the device is connected to the same network as the VSSL. If the device is having trouble connecting to the internet, the zone light on the A.1x will show a solid green light and A.3x, A.6x units will show a solid red light. 
2. If the zone light is blinking white, the VSSL requires a set up through the VSSL app or Google Home for Android users. These are set up guides for Apple, Google and Alexa for the amplifiers https://vssl-help.zendesk.com/hc/en-us/categories/25418013699995-Set-Up
3. Visit https://vssl-help.zendesk.com/hc/en-us/articles/25963900678299-Network-Settings-Suggested-Topology and make the suggested adjustments to your network with the help of your Internet Service Provider, if needed. 
4. Reboot your network 
5. Perform a factory reset by pressing and holding the reset button for at least 5 seconds after network adjustments have been made. 

• How Long Will My Order Take? 

1. Orders take one business day to process and ship. Orders after 3 PM MST will ship the following business day. Backordered product shipping times may vary. 

• What Do I Do to Keep Zones From Dropping? (A.1x, A.4x, A.6x) 

This is almost always a network issue. The key is to understand your network to avoid going in circles. 

1. First, we always recommend using name brand, well known, commonly used networking equipment. If you are using a no-name brand. or something known for being problematic, the chances are this is what is causing your problems. Your networking gear needs the ability to enable and allow UPnP, Multicast, and Bonjour.
2. Make sure you have UPnP, Multicast, and Bonjour enabled.
3. Make sure your VSSL unit or VSSL units are all plugged into the same network switch. 
4. If you are using multiple access points on a project, you will need to make sure you are using the access point controller most appropriate to control your access points. 
5. Check and test your network cables to assure a secure and reliable connection. 
6. If you are connecting to the network via WiFi (A.1x Only), assure that the unit is within range of your WiFi router or access point. 
7. If after all of this, you continue to have zones dropping, please contact our tech support.

• I Am Unable to Control the Volume Properly on the A.1x

1. Check to see if your are using the pre-amp outputs. If you are, you need to verify that the "fixed output" setting is tuned off. *Open the VSSL app -> Settings tab -> Select A.1x -> Fixed Volume-Inputs/Outputs -> Fixed Volume-Line Level Output -> Toggle to "Variable" 

• I Am Having Difficulty Setting Up Zones on the A.1x, A.3x, and A.6x

1. Verify the zone light(s) status on the front of the VSSL device. If it's flashing white, it is ready for set up. 
2. Check to make sure the device you are using to set up the VSSL device(s) is on the same Local Area Network (LAN) 
3. Check to see if you can see the zones in the Google Home app. If the zones cannot be seen in the VSSL app or Google Home, you will need to adjust the network settings to ensure UPnP, Multicast, and Bonjour are enabled.
4. If you continue to have issues, please contact Tech Support

• Audio Is Coming Out With A Strange Digital Tone, What Is Wrong? 

1. We typically see this with the A.1x and A.3x when using digital inputs. The optical and digital inputs only accept PCM Audio and not the surround encoded signals like Dolby or DTS. You can correct this by going into your source device settings and change your audio format to PCM. 

• I Need Assistance With the BUS Inputs on the A.3x/A.6x

1. Every input on the A.3x and A.6x can be assigned to any zone. This will be done in the VSSL app. Using the A.3x as an example, if you are using Input 1 and want that to be used on zones 2 and 3, you will open the VSSL app -> On the Zones tab you will see the Input cable icon to the right of each zone -> Tap on the icon on Zone 2 -> Select the input you want to use and make sure that zone has a check mark, indicating it has been selected

• How Do I Create Multiple Groups? (A.1x, A.3x, A.6x)

1. When using an Apple device, you can open the AirPlay menu and tap on all the zones you want to group. This is called Grouping-On The Fly and is an Apple only feature. 
2. For Android users, you will need to make a speaker group in Google Home. Depending on the different combinations of zones you want, you will need to create a speaker group for each of the those different combinations. 

https://vssl-help.zendesk.com/hc/en-us/articles/25898999773595-Multi-Zone-Listening-Grouping

• The A.1x Is Not Joining a Group of AirPlay 2 devices In a Party Zone

1. The A.1x will need to be updated to AirPlay 2. Using the VSSL app, check the firmware and call into Tech Support. Additionally, make sure your iOS device is up to date with the latest software. 

• Google Home Voice Commands Are Not Registering (A.1x, A.3x, A.6x) 

Generally, Google Voice is extremely picky with the way that the commands are said. If you say, "Increase" or "Decrease", the volume will only go up and down by 10%. Google also only uses savles of 1-10 or 10% to 100%. Sometimes, you need to specify where to stream music from and where to play the music. Example: "Hey Google, play Boyfriend by Justin Bieber from Spotify, on Kitchen speaker."  

As of 3/14/2025 there is a confirmed issues with Spotify and Google Nest speakers using Voice commands. 3/17/2025 There is still no fix but we will update this as soon as we here about a solution. 

• Am I Able To Run A Subwoofer Using The Outputs of My A.3x/A.6x?

1. Yes! We always suggest to not use a passive subwoofer on VSSL amps as they may not provide enough power for the subwoofer to be efficient. Powered Subwoofers are always suggested and can be connected with a regular RCA connection or a 2 to 1 RCA cable. 

• How Do I Access the VSSL A.1x Bluetooth Connection? 

1. The A.1x continually broadcasts an open Bluetooth connection. If you cannot see it in your list of available Bluetooth devices, go to the VSSL app and select settings - A.1x - Device Controls - Bluetooth then make sure it is enabled. If it is turned on and you are still not able to see the VSSL, power cycle the unit. If that doesn't help, call into Tech Support

• How Do I Set the Input On An A.1x Unit? 

1. Once the A.1x has been set up, go into the VSSL app and name the appropriate input. From within the VSSL app, you can also set what you would like to take as priority. Either audio streaming first or a hard-wired input first. From there it is auto sensing

• How Do I Set Up Party Zones Across Multiple Devices?

1. If you are using an Apple device then all you need to do is open your AirPlay menu and tap on all the zones you want to group for a party zone. This is an Apple only feature but there is no configuration needed. For Android users, you will need to create a speaker group that includes all of the zones you want in your party zone. 

• Can I Block People From Streaming To The Device? 

There is not currently a way to block devices from streaming to the VSSL. Other than restricting who has access to your wireless network. 

• My A.3x Unit Has Some Weird Lights After Updating It

Please conduct a factory reset to resolve this issues. You may need to do this twice 

• What Do I Do If My Zones Are Not Being Seen On A Managed Network? (A.3x/A.6x)

  The A.3x requires 4 IP Addresses and the A.6x requires 7. You will also need to make sure your VLAN settings allow wireless devices to see wired devices. Finally, please assure UPnP, Multicast, and Bonjour are enabled. 

• I Am Unable To Get The MAC Addresses For The Control4 Driver (A.1x, A.3x, A.6x)

You will need to make sure the VSSL unit(s) are set up in the Google Home app first. From there, use the auto-discover feature in the Control4 driver to discover the MAC addresses. Once you click discover, it can take up to 60 seconds for the MAC addresses to populate. 

• What Do I Do When The VSSL Unit Is Stuck In A Boot Loop After Doing A Firmware Update?

1. From the user's phone, open up the VSSL app before the update is complete, and select factory reset. 

Warranty & Returns

Need help replacing or returning your VSSL unit? We're here to help! Use the chat feature to talk to a Tech Support agent. 

•  What Is The VSSL Warranty? 

All VSSL products come with a limited one year warranty. For more info, click here

• What Is The Return Policy? 

Please visit our: Return Policy Page

If you have any other questions or problems with a VSSL unit, our support team is always available during normal business hours to assist you.